Following action from Cllr Mary Maxfield it appears that the series of pot holes which had been annoying many regular drivers from Whitehill to Kidsgrove have now been fixed. It was noted that the smaller holes had been filled the other day, however Cllr Maxfield told our forum boards that she was going to visit the site manager to get this matter sorted - clearly it has been.
You can report any problems with your roads and street lights using the Clarence system, the link and phone number can be found at the bottom of this article. We would advise calling the service as following an investigation by Whitehill Online we have found that many roads in Kidsgrove are not listed on the system.
We have contacted Staffordshire County Council, who provided the following response;
“We are aware that a number of locations, not only in Kidsgrove, are not listed as possible options in the location selection. Many of the localities near the Newcastle-under-Lyme area are simply listed as Newcastle, therefore the Newcastle address is best used when reporting any defects in these areas. The report will then be directed to the relevant officer at the local highway office for attention.”
“It has been decided that revising the current Clarence system to include all missing locations is not cost effective at this time. The Clarence system has a limited life expectancy and it is intended that it will be replaced by the County Councils new CRM system in the near future.”
This should have not been the case in the first place and goes to show that someone at the County Council did not check the standard of the work at the time before spending public money on a doomed to failure project. We currently await to see when and what this new CRM system looks like, however if it is to be like current Government based ICT projects, then expect it over budget and 2 years later than expected.
Clarence can be contacted on;
0800 23 23 23
Since our investigation the online form has now been removed.